This policy explains what personal data we collect when you use this website or enquire about our services, and the rights you have over it. The data controller is Pinnacle Estate Agents Ltd (Company No. 13305834), contactable at support@pinnacl-e.estate.

What we collect

• Enquiry data — your name, email, telephone number and message when you submit a form.
• Valuation requests — property postcode and property type, used only to prepare your appraisal.
• Technical data — standard server logs (IP address, browser type) kept for security.

Why we use it

• To respond to your enquiry and provide the services you request.
• To contact you about your valuation, viewing or transaction.
• To keep the website secure and understand how it is used (only with your consent for optional cookies).

We do not sell your data, and we do not share it with third parties beyond the providers strictly needed to run the service (for example email delivery), each bound by data-protection obligations.

How long we keep it

Enquiry data is kept for up to 24 months unless you become a client, in which case transaction records are kept as required by law. Server logs are kept for up to 90 days.

Your rights

You may request access, correction, deletion or restriction of your personal data at any time, and object to marketing. Email support@pinnacl-e.estate and we will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Changes

If we change this policy we will update this page. This policy was last updated in October 2026.